No. Late entry is not permitted once the show has started.

This policy is for your safety and to protect the experience for all guests. The theater is dark, crowded, and filled with moving imagery, and entering after the show begins increases the risk of disorientation, falls, or injury.

Our shows are fully immersive, and late entries are disruptive for guests who are already seated and enjoying the experience.

Please allow extra time for traffic and parking, and plan to arrive during the scheduled check-in window.

Refer to your ticket for your check-in time as doors close promptly at showtime.

No strobing is used in the production, but there are some fast flickering light transitions, so caution is advised for those who suffer from seizures.

A very small number of people find immersive entertainment can create motion sickness.

Our trusted ticketing partner ensure secure end-to-end payments are handled through a certified SSL channel. 
This means your payment details are private and secured throughout the process.

We will only ever contact you if you've opted to receive communications from us, and we don't share your details with anyone outside of our ticketing platform, so you can rest assured your security is our priority.

You can cancel your ticket purchase within 30 days of the showtime at absolutely no cost, or add on a flexible element at checkout to give you greater freedom to switch dates up to 12 hours before your scheduled show.

You can email our team on boxoffice@changeworlds.org.

We aim to reply within 5 hours between the hours of 10am to 10pm (PT).

All tickets are 100% refundable up to 30 days before your event.